Q and A

Q: What do you charge for your cleaning services?

A: Due to the varying degree of size, severity and contamination level among scenes, a set pricing structure that applies to every site is impossible. Insured homeowners and commercial businesses are typically only responsible for paying their deductible. The majority of compensation will be handled by insurance companies. In most cases, ECS will directly bill your insurance company and provide them with the necessary documentation. Each site is thoroughly documented with photographs and detailed reports that will clearly illustrate your claim. We strive to make the payment process simple and convenient for all clients.

Q: How long is your response time?

A: Usually 1 to 3 hours depending on your location. We’ll try to get there as fast as you need us.

Q: What is your cleaning coverage area?

A: ECS provides crime and trauma scene decontamination for San Antonio, Austin, San Marcos, New Braunfels and surrounding areas.

Q: Can I just clean this myself or have a janitorial service handle it?

A: Crime and trauma scenes should always be handled by OSHA-compliant professionals that specialize in the safe and legal decontamination of hazardous areas. Blood, body fluids, animal feces and gross filth can have dangerous disease-causing pathogens within them. Using typical janitorial services not only endangers the safety of those persons, but it also creates a costly liability for your business.All of our technicians have been properly trained and certified to handle your needs in a safe and legal manner. (Please note that the United States Dept. of Labor and the Occupational Safety and Health Administration (OSHA) can issue fines ranging from $7,000 to $70,000 for violations of the Code of Federal Regulations, 29CFR1910.1030.)

Q: Are there any other services you provide such as carpet cleaning or the reconstruction of damaged structures?

A: ECS is 100% dedicated to staying at the top of our game in the crime scene cleaning business. We therefore allocate all of our time and resources to crime and trauma scene decontamination only. We are not carpet cleaners and we do not perform typical janitorial services, nor do we remodel or reconstruct damages.

Q: Who disposes of any hazardous materials

A: ECS uses a licensed medical waste company to incinerate all hazardous materials. Under Federal Law, blood-soiled items, furnishings, carpet and mattresses can not be placed in a dumpster.

Q: What does a crime scene cleaner do?

A: As a crime scene cleaner, you must be on call 24-hours a day and ready to respond to homocide, suicide, accidental death or unattended death. Blood, tissue and body fluids that are often found at a crime scene can carry infectious diseases and the dangerous pathogens that spread them; also known as bio-hazard. Crime scene cleaning requires specific training and protective gear to safely remove blood and tissue-soiled items. Because of the risks associated with blood, body fluids, tissue and bio-hazard, it is absolutely critical that a crime scene cleaner is meticulous and thorough in his/her duties. The greatest responsibility we have is the safety of our clients.

ECS is a Proud Member of the San Antonio Apartment Association and Angie’s List
ECS Holds these certifications:

HUB – Historically Underutilized Business
ESBE – Emerging Small Business Enterprise
SBE – Small Business Enterprise
WBE – Women’s Business Enterprise

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ECS Services the following Cities and Counties in the south region of Texas: Atascosa County, Bandera County, Bee County, Bexar County, Comal County, Guadalupe County, Karnes County, Kendall County, LaSalle County, Lavaca County, Live Oak County, Medina County, Wilson County, Luling County, Austin County, Bastrop County, Blanco County, Burnet County, Caldwell County, Hays County, Llano County, Travis County, Williamson County, San Antonio, Austin, San Marcos, New Braunfels, Seguin, Floresville, Elmendorf, Schertz, Alamo Heights, Olmos Park, Terrill Hills, Shavano Park, Hill Country Village, Cibolo, Selma, Luling, Lockhart, Canyon Lake, Lake Travis, Lakeway, Helotes, Leon Valley, Boerne, Live Oak, Converse, Bulverde, Blanco, Bandera, Georgetown,  Cedar Park, Pflugerville, Round Rock, Leander, Bastrop, Smithville, Bee Cave, Dripping Springs, Big Springs, Spring Branch, Wimberley