What To Expect

1. Fast Response Times and Availability

Expect your call to be answered immediately or returned within minutes.
We often hear from our clients that we were the first to answer the phone, or “No one else I called answered!” We understand that the situation you are facing is not something you want to wait around to deal with. We don’t use answering services or redirect you through ad campaigns. You will always reach one of our own specialists, ready to answer questions and walk you through the process; 24 hours a day. And whether for a bid or service, we can typically be on the scene within an hour or two.

2. Established Company with Experience

Expect your questions to be answered by a biohazard remediation expert with over a decade of experience in handling the decontamination of crime scenes, suicides, unattended death, hoarding and gross filth properties. We can answer any question you may have about the cleaning process, potential health concerns, costs or working with your insurance company.

3. Privacy and Discretion

Expect our vehicles to be unmarked. We understand that these situations are sensitive, and you’d rather not bring the neighborhood’s attention to it. Discretion and privacy for you, your family and business are far more important to us than showing off our brand everywhere we go.

4. Compliance with Applicable Laws

Expect our services to be performed in compliance with OSHA standards as well as local and federal regulations. Contaminated waste is regulated and must be handled, transported and disposed of in accordance with all applicable laws. ECS technicians have been trained to safely and responsibly manage contaminated materials, leaving your home or business a legally safe environment.

5. Professionalism and Compassion

Expect our technicians to perform their duties with kindness, compassion and integrity. The situations we offer service for often involve traumatic events that leave people reeling in anguish. We understand the sensitivity of those circumstances. We take special care in choosing who we hire as those attributes are critically important to the kind of service ECS is proud to deliver.